Clear answers before arrival
Mia answers in English and Turkish from the property facts you provide. Questions that need checking come to you.
FOR INDEPENDENT HOSTS & SMALL PROPERTY TEAMS
Guest questions. Changeovers.
Managed in one place.
Give guests answers from your property information, coordinate your cleaners and see what needs your attention. Start with one property and personal setup support.
Free during the pilot. Setup help by email. Demo makes no bookings.
STAYNZO
Always a warm welcome.
THE GUEST EXPERIENCEA SAMPLE GUEST JOURNEY00:45
↗︎Late arrival. A clear next step.
GUEST SIDE. TEAM SIDE. ONE EXPERIENCE.Try the guest experience
WHAT YOU CAN USE IN THE PILOT
Answers for guests. Clarity for your team.
For holiday rentals and small properties. Works with your team and your own booking system; Staynzo is not an on-site property management service.
Every changeover has an owner
Assign cleaning jobs and track acceptance and completion. You make the final call on whether a property is guest-ready.
See what needs you next
Review arrivals, departures, open work and guest questions from your operations board.
Guests book with your own booking system through your Staynzo page when you publish one; payments and a phone line are not part of Staynzo yet.
THE OWNER’S PATH
Three steps. You stay in charge.
A supported start, with scope and suitability agreed before setup.
Tell us about your property
Share the location, property details and help you need through the enquiry form.
Plan the stay
Clarify house information for guest questions, and tasks and responsibilities for your cleaner.
Review and decide
Review outstanding work. Exceptions, approvals and important decisions remain with you.
THE GUEST EXPERIENCE
A guest asks. See what happens.
Ask Mia in your own words, or explore the guided examples. Try an arrival question, parking or something reception needs to check.
Mia AI
The Bloomsbury Rooms · Sample hotel
Mia · AI
Hi, I’m Mia, your AI concierge. What would make your stay a little easier?
How did that feel? ↗︎
ON YOUR SIDE OF THE DESK
The question reaches the right person.
A guest asks about breakfast in a specific rate. The concierge doesn’t have that detail, so your team gets the question and its context. No guessing. No starting again.
- The whole conversation, in one place
- A clear reason for every handover
- A human decision when the answer matters
Your team’s inboxPREVIEW
B
The Bloomsbury RoomsLondon
JD
Jamie D.Via your website
09:41Is breakfast included in this rate?
“I’m looking at a room for two, 12–15 March. Does that include breakfast?”
Why this reached you
Rate-specific information isn’t available. Check your booking system before replying.
Explore the operations dashboard
YOUR HOTEL, AT A GLANCE
A good day starts here.
3Sample arrivals
1Needs a human reply
3Sample service requests
J
Jamie D.
Late arrival12–15 March · 2 guests
A
Aylin K.
Details ready12–14 March · 2 guests
A
Alex M.
Details needed13–16 March · 1 guest
Fictional data. No reservations are made or messages sent.
Explore the automation examples
AUTOMATION, WITH YOUR TEAM IN CONTROL
The right next step.
Already thought through.
From the first arrival question to the final follow-up. Choose a moment, change the conditions and see what the hotel would do next.
WORKFLOW PREVIEW
Make a late arrival simple
- WHEN THIS HAPPENS
A guest shares their arrival time
- CHECK THE RULE
Use the approved arrival policy
- PREPARE THE ACTION
Prepare the next step for reception
Responsible teamReception
Ready to test
See the decision before you switch it on.
This sample shows the planned action, who owns it and where automation should stop.
Interactive workflow concept. Nothing is sent, scheduled or saved. These automations are not connected to the live concierge.
Choose how you run your property.
Three ways to run a property with Staynzo. One board, one concierge, your own people. Each way says what is live and what is planned.
What would setup involve?
- Approve your property’s information, your people and the handover rules.
- Confirm system compatibility and test the guest workflows.
- Review the results with your team before giving guests access.
A SUPPORTED PILOT
Start small. Make the day-to-day easier.
Free during the pilot, with setup help by email and a say in what ships next. Pricing is shared before anything is charged.
Apply for the free pilotWhat happens after you apply?
If your email can join, an invitation link arrives by email so you can set up your host workspace. Bulent is on email if you want help.
Read the pilot scope and limitsA FEW GOOD QUESTIONS
Before you check in.
Does Staynzo replace our booking system?+
If you already have a booking or property management system, the planned concierge connects to it, reads availability and writes confirmed bookings back. If you do not, the planned Operations Hub provides the booking calendar and guest operations. These connections are in development.
What happens when the concierge doesn’t know?+
It passes the question to your team. Guest-facing answers use wording the hotel approved or fixed arrival rules. It does not invent a policy, a price or a promise.
Can we try it in English and Turkish?+
Yes, the website and sample experience are available in both languages. The answers you write can be saved in each language, and Mia gives every guest their own.
Can it take bookings or answer the phone?+
That is the core product we are building: voice and chat on your website and phone line, live room and service availability, direct reservations and confirmed records. The AI chat supports typed questions, microphone recordings and optional spoken replies when connected. It can’t answer your hotel’s phone line or make reservations yet.
How much does it cost?+
The supported pilot is free. It includes setup help by email. Pricing will be shared before anything is charged. Applying starts a conversation about fit, not a paid subscription.